Shipping of Diplomas and Certificates

Once a student receives final clearance for their program, they will be scheduled to have their degree conferred or their certificate awarded during the next conferral or award date listed in the Application Deadlines section.

To receive final clearance, students must have cleared all audits on their graduation checklist. This includes:

• Academic Audit
• Financial Audit
• Library Materials Audit
• Any Required Learning Outcome Assessment
• Any Required Financial Aid Exit Counseling

Diplomas

Within two weeks of a student's degree conferral, their digital diploma will be emailed to the primary email address on their student record. Within six weeks after a student's degree conferral, their 11" x 14" diploma will be mailed to the mailing address on the student's record. Please allow an additional 30 days for international shipments.

Students may check the status of their diploma shipment by using the “track delivery” link located on their Parchment Award learner account.  If students have not received their diploma within 6 weeks of their conferral date, they can email [email protected] for additional information.

Diplomas contain the following information

• The student's name as listed on the graduation application - Please Note: Only the student's legal name may appear on the diploma. No titles or ranks will be included. If a student's legal name has changed since applying to the school, they must update their student record by providing legal documentation of the name change to [email protected].
• The APUS institution attended (American Military University or American Public University).
• The student's degree program level and program name (Concentrations are not listed on the diploma).
• The student's honors designation - If the student met the requirements for university honors in their program by June 1, 2019, “with Honors” will appear on their diploma. If the student meets the requirements for Latin Honors in their program, the Latin Honors designation will appear on the diploma in lieu of the university honors. Official transcripts for all honor designations will display “with Honors."

Certificates

Once a student's certificate is awarded AND they have passed all of the above record audits, their digital certificate will be emailed to the primary email address on record within two weeks of the date it is awarded. The 8.5” x 11” certificate will be mailed to the mailing address on the student record approximately six weeks after the certificate award date.

Certificates contain the following information

• The student's name as listed on the certificate application - Please Note: Only the student's legal name may appear on the certificate. No titles or ranks will be included. If a student's legal name has changed since applying to the school, they must update their student records by providing legal documentation of the name change to [email protected].
• The APUS institution attended (American Military University or American Public University).
• The student's program level and program name.

Copies of the Diploma and Certificates

Students may place orders for additional copies of their final diploma and/or certificate before or after their conferral date. The cost of each additional diploma and/or certificate is $35. To place an order for an additional diploma and/or certificate, students must use the Additional Diploma Request Form located in the FORMS menu in their ecampus portal. Additional diploma and/or certificate orders will not be sent out until after the student's degree has been conferred.  Payment should be submitted to [email protected].

If a student is currently enrolled in a new program but needs to order an additional copy of a diploma and/or certificate from their prior program, they should email [email protected] to request a PDF version of the Additional Diploma Request form. Students can contact [email protected] to submit their payment and return the completed PDF form to [email protected]. Additional diploma and/or certificate orders will not be processed until payment is received and the completed PDF form is returned.

Diploma and Certificate Reshipments

Students will be notified by email at the time of academic clearance and final clearance reminding them to confirm or update their email and mailing address on their student record.

If we need to reship a diploma or certificate because a student's mailing address in their student record was not current, students will need to submit the Additional Diploma Request Form for reshipment of their diploma or certificate. Students will be responsible for paying the $35 fee, which will be used towards the cost of materials and reshipment.

Note: Please allow up to 6 weeks for processing AFTER we receive payment confirmation. If payment confirmation is received after the 4^th of the month, please allow an additional 2 weeks for processing. A digital diploma or certificate is also provided with each additional diploma and certificate request order.

Questions regarding the shipment of a diploma or certificate can be directed to [email protected].