Last Revision: January 24, 2025
Special Requests Information
Please see the table below with contact information for special requests. If students do not see contact information pertaining to their concerns, they should contact the Student Support Center at 877-755-2787 for further assistance.
| Request Type | Student Scenario | How to Submit a Request | Response Time |
|---|---|---|---|
Course Reentry | If a student dropped a course by mistake and wishes to get back in the course. | 2 business days | |
Death Notifications | If APUS needs to be notified of the death of a student. |
| |
Directory Information Block | If a student wishes to place or remove a Directory Information Block on their student record. | 3 business days | |
Do Not Contact Requests | If a student wishes to have APUS no longer contact them. This can only be done if they are no longer an active student. | 1 business day | |
English Proficiency Tests | If a student is a non-U.S. citizen required to submit official verification of their English proficiency and wishes to have this waived. | 10 business days | |
Expulsion - Record Verification Department | If a student was expelled for lack of identity verification documents by their given deadline in the Record Verification process, they can file an appeal up to 14 days after the date of dismissal. | 3-5 days | |
Expulsion - Student Conduct Basis | If a student was expelled or is on suspension for falsification of financial aid/SAP appeal records or any other documentation provided to the university or appearing to be from the university, or due to student misconduct and wishes to appeal to remain enrolled at the university. | 30 days | |
Financial Aid Eligibility | If a student has lost federal student aid eligibility due to their GPA or an excessive number of withdrawals and failures and wishes to appeal to have their eligibility for federal student aid reinstated. | Use the web form “Satisfactory Academic Progress Appeal Form” in the student ecampus. | 5 business days after receipt of all required documentation |
Late Course Withdrawals | If a student wishes to withdraw from their course after the final week has started but before the end of the course. | 2 business days | |
Learning Outcome Assessment | If a student is graduating and wants to request a waiver of taking the Learning Outcome Assessment. | 15 days | |
Letters of Pending Graduation | If a student has been academically cleared for a degree at APUS and needs verification of this for a third party before their official conferral date. | Use the web form “Pending Graduation Verification Request Form” in the student ecampus. | 3 business days |
Maximum Course Load | If a student wishes to appeal to take above the maximum course load allowed or to appeal their current registration restriction of one course or part-time. | 10 days | |
Name Change, Correct DOB or SSN | If a student wishes to have their name changed in their student record, or their date of birth or SSN corrected, they will need to send official documentation to support this change, such as their SSN card or other government-issued ID or document. | 3-5 business days | |
Syllabus Request | If a student wishes to see the syllabus on record for a course. This will not always be the syllabus currently in use so is only for purposes of course selection or for transferring APUS credit to another university. | 3 business days | |
TCE Award | If a student wishes to challenge their transfer credit evaluation results. | 30 days | |
TCE - Transient Letters | If a student needs a letter stating that APUS will accept a course they are taking at another college as transfer credit. | 10 days | |
SCEP Working Agreement | If a student has a Student Career Experience Program working agreement that they need to have signed. | 2 business days |